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Maintenance & Troubleshooting 6 - 5
Troubleshooting
MC9190-G
Table 6-1
Troubleshooting the MC9190-G
Problem Cause Solution
MC9190-G
does not
turn on.
Lithium-ion battery
not charged.
Charge or replace the lithium-ion battery in the
MC9190-G
.
Lithium-ion battery
not installed
properly.
Ensure battery is installed properly. See
Installing the Main
Battery on page 1-2
.
System crash. Perform a warm boot. If the
MC9190-G
still does not turn on,
perform a cold boot. See
Resetting the MC9190-G on page 2-22
.
Rechargeable
lithium-ion battery did
not charge.
Battery failed. Replace battery. If the
MC9190-G
still does not operate, try a
warm boot, then a cold boot. See
Resetting the MC9190-G on
page 2-22
.
MC9190-G
removed
from cradle while
battery was
charging.
Insert the
MC9190-G
in cradle and begin charging. The
lithium-ion battery requires less than four hours to recharge fully.
Cannot see characters
on display.
MC9190-G
not
powered on.
Press the Power button.
During data
communication, no
data was transmitted,
or transmitted data
was incomplete.
MC9190-G
removed
from cradle or
unplugged from host
computer during
communication.
Replace the
MC9190-G
in the cradle, or reattach the
Synchronization cable and re-transmit.
Incorrect cable
configuration.
See the System Administrator.
Communication
software was
incorrectly installed
or configured.
Perform setup. Refer to the MC9190-G Integrator Guide for
details.
Ensure that Microsoft ActiveSync 4.5 or greater is installed on the
host computer.
No sound is audible. Volume setting is
low or turned off.
Adjust volume.
- MC9190-G 1
- User Guide 3
- Revision History 5
- Table of Contents 7
- Table of Contents vii 9
- Table of Contents ix 11
- About This Guide 13
- Software Versions 14
- Chapter Descriptions 15
- Notational Conventions 15
- Service Information 16
- Chapter 1 Getting Started 17
- Unpacking 18
- Getting Started 18
- Installing the Main Battery 18
- Charging the Battery 19
- Charging Spare Batteries 20
- Starting the MC9190-G 21
- Calibrating the Screen 22
- Checking Battery Status 22
- MC9190-G Strap 22
- Battery Management 23
- Turning Off the Radios 24
- Getting Started 1 - 9 25
- 1 - 10 MC9190-G User Guide 26
- Windows CE 6.0 27
- 2 - 2 MC9190-G User Guide 28
- Start Menu 29
- Control Panel 30
- WIndows Mobile 6.5 31
- 2 - 6 MC9190-G User Guide 32
- Operating the MC9190-G 2 - 7 33
- 2 - 8 MC9190-G User Guide 34
- Operating the MC9190-G 2 - 9 35
- 2 - 10 MC9190-G User Guide 36
- Operating the MC9190-G 2 - 11 37
- 2 - 12 MC9190-G User Guide 38
- Operating the MC9190-G 2 - 13 39
- 2 - 14 MC9190-G User Guide 40
- Locking the MC9190-G 41
- Locking with Strong Password 42
- Password Locking Setup 42
- LED Indicators 43
- Entering Data 44
- Using the Power Button 45
- Wireless LAN 45
- Windows Mobile 6.5 Devices 46
- Interactive Sensor Technology 47
- Using a Wired Headset 48
- Using a Bluetooth Headset 48
- Resetting the MC9190-G 48
- Battery Health 50
- Waking the MC9190-G 50
- Operating the MC9190-G 2 - 25 51
- 2 - 26 MC9190-G User Guide 52
- Chapter 3 Data Capture 53
- Scanning Considerations 54
- Operational Modes 55
- Imager Scanning 55
- Image Capture 56
- DataWedge 57
- ScanSamp2 Example 57
- ImagerSample 57
- 3 - 6 MC9190-G User Guide 58
- Chapter 4 Using Bluetooth 59
- Security 60
- Bluetooth Configuration 60
- Bluetooth Power States 61
- 4 - 4 MC9190-G User Guide 62
- Using Bluetooth 4 - 5 63
- Available Services 64
- Using Bluetooth 4 - 7 65
- 4 - 8 MC9190-G User Guide 66
- Using Bluetooth 4 - 9 67
- Power Modes 68
- 4 - 12 MC9190-G User Guide 70
- Using Bluetooth 4 - 13 71
- 4 - 14 MC9190-G User Guide 72
- 4 - 16 MC9190-G User Guide 74
- Using Bluetooth 4 - 17 75
- 4 - 18 MC9190-G User Guide 76
- Using Bluetooth 4 - 19 77
- 4 - 20 MC9190-G User Guide 78
- Using Bluetooth 4 - 21 79
- 4 - 22 MC9190-G User Guide 80
- Using Bluetooth 4 - 23 81
- 4 - 24 MC9190-G User Guide 82
- Using Bluetooth 4 - 25 83
- 4 - 26 MC9190-G User Guide 84
- Bluetooth Settings 85
- 4 - 28 MC9190-G User Guide 86
- Using Bluetooth 4 - 29 87
- 4 - 30 MC9190-G User Guide 88
- Using Bluetooth 4 - 31 89
- 4 - 32 MC9190-G User Guide 90
- Chapter 5 Accessories 91
- 5 - 2 MC9190-G User Guide 92
- Accessories 5 - 3 93
- 5 - 4 MC9190-G User Guide 94
- Secure Device (SD) Card 95
- Accessories 5 - 7 97
- Four Slot Ethernet Cradle 98
- Four Slot Charge Only Cradle 99
- Magnetic Stripe Reader 100
- Attaching and Removing 101
- 5 - 12 MC9190-G User Guide 102
- Battery Charging Indicators 103
- Serial/USB Connection 103
- Using the MSR 103
- 5 - 14 MC9190-G User Guide 104
- Cable Adapter Module 105
- 5 - 16 MC9190-G User Guide 106
- READY or STANDBY or FAULT 108
- CHARGING 108
- (Solid Yellow) 108
- Modem Dongle 110
- Accessories 5 - 21 111
- 5 - 22 MC9190-G User Guide 112
- Forklift Cradle 113
- 5 - 24 MC9190-G User Guide 114
- Accessories 5 - 25 115
- Connecting External Devices 116
- Supported Scanners 117
- 5 - 28 MC9190-G User Guide 118
- Introduction 119
- Maintaining the MC9190-G 119
- Battery Safety Guidelines 119
- Cleaning 120
- Harmful Ingredients 121
- Cleaning Instructions 121
- Special Cleaning Notes 121
- Materials Required 121
- Cleaning the MC9190-G 121
- Cleaning Cradle Connectors 122
- Cleaning Frequency 122
- Troubleshooting 123
- 6 - 6 MC9190-G User Guide 124
- Table 6-1 125
- Single Slot Serial/USB Cradle 126
- Table 6-5 129
- 6 - 12 MC9190-G User Guide 130
- Appendix A Specifications 131
- A - 2 MC9190-G User Guide 132
- Specifications A - 3 133
- A - 4 MC9190-G User Guide 134
- Features 135
- Enabling VQM 135
- Audio Modes 136
- Voice Packet Prioritization 137
- Disabling VQM 138
- Appendix C Keypads 139
- 28-Key Keypad 140
- Keypads C - 3 141
- C - 4 MC9190-G User Guide 142
- 43-Key Keypad 143
- C - 6 MC9190-G User Guide 144
- Keypads C - 7 145
- 53-Key Keypad 146
- Keypads C - 9 147
- C - 10 MC9190-G User Guide 148
- 3270 Emulator Keypad 149
- C - 12 MC9190-G User Guide 150
- Keypads C - 13 151
- 5250 Emulator Keypad 152
- Keypads C - 15 153
- C - 16 MC9190-G User Guide 154
- VT Emulator Keypad 155
- C - 18 MC9190-G User Guide 156
- Keypads C - 19 157
- Keypad Special Functions 158
- Special Characters 159
- C - 22 MC9190-G User Guide 160
- Glossary 161
- Glossary - 3 163
- Glossary - 5 165
- Glossary - 7 167
- Numerics 169
- Index - 2 MC9190-G User Guide 170
- Index - 3 171
- Index - 4 MC9190-G User Guide 172
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