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Troubleshooting
Communications Diagnostics
100
P1016701-001 KR403 Integrators Guide 12/23/2009
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- Integrator Guide 1
- About This Document 3
- Who Should Use This Document 4
- Contacts 5
- Document Conventions 6
- Contents 7
- Introduction 11
- KR403™ Thermal Kiosk Printers 12
- What’s in the Box 14
- Opening the Printer 15
- Printer Orientation 16
- Printer Features 17
- Printer Features (continued) 18
- General Printing Information 19
- KR403 Media Types 20
- • Minimum mount positions 21
- • Supports the Quick-Fit Hubs 21
- • Supported by most Zebra 21
- Basic Printer Dimensions 22
- Printer Power 23
- Connector and 23
- Plug with Latch 23
- Media Guide Screw 24
- M2.5 x 3 24
- Media Guide Width 24
- Printer Overview 25
- Print Modes 26
- Receipt (Page) Imaging Modes 29
- Media Supply Method 30
- Media Input Aperture 31
- Mounting Orientations 32
- Small Core Media 33
- Roll Adapter 33
- Horizontal 33
- Vertical 33
- Controls 35
- Feed Button 37
- Power Indicator 37
- Status Indicator Descriptions 37
- Error Flags (~HQES) 39
- Warning Flags (~HQES) 40
- Feed Button Modes 41
- Operation 43
- Attaching Power 45
- Manual Printer Reset 46
- Glue or similar 47
- Automated Media Loading 49
- Manual Media Loading 50
- Clearing Paper Jams 51
- Cleaning the Printhead 52
- Interface Cable Requirements 55
- USB Interface Requirements 56
- Serial Communications 57
- Tighten screws 58
- Serial Cable 58
- Serial Port Connector 58
- Printer Configuration 61
- Fonts and Your Printer 63
- Getting Asian Fonts 64
- Stand Alone Printing 64
- Printer Maintenance 65
- KR403 Printer Maintenance 66
- Operator Maintenance 66
- Waste Bin 67
- Media Sensors Head-up Sensor 67
- In Retract 68
- On-Site Service Cleaning 69
- Media Path 70
- Replacing the Printhead 72
- Printhead 73
- (Cables not shown) 73
- Replacing the Platen Roller 74
- Replacing the Cutter Blades 76
- #8 Torx Screws 77
- Cutter Gear 77
- Cutter Blade 77
- Cutter Arm’s Slot 78
- Fixed Blade 80
- Mounting Slot 80
- Center Tab 80
- Requirements 81
- KR403 Power Requirements 82
- DC Power Plug Requirement 83
- Printer Power Requirements 84
- Kiosk Hardware 85
- Integration Accessories 85
- Accessories Overview 86
- Nozzle Bezel 87
- Shutter Bezel 89
- Quick-Fit Hubs 90
- Roll Support 91
- Media Roll Low Sensor 92
- Universal Roll Holder 93
- Mounting Plate 94
- For illustration purposes: 96
- Printer Mounting Plate 97
- Roll center 98
- Printer Power Supply 100
- Troubleshooting 101
- Status Light Descriptions 102
- Print Quality Problems 104
- Manual Calibration 106
- Troubleshooting Tests 107
- Communications Diagnostics 108
- Kiosk Design 111
- Considerations 111
- Kiosk Design Considerations 112
- Design Your Own Mounting 113
- Cabling and Cable Routing 114
- Ambient Light 114
- Designing a Roll Support 115
- Designing Media Guides 115
- Designing for Fan-Fold Media 116
- Appendix 117
- Serial Port Interface 119
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