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Troubleshooting
Printer Diagnostics
142
P1062653-002 Rev. A ZD500 Series™ Thermal Transfer Printer User’s Guide 1/16/2014
Notes • ___________________________________________________________________
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- ZD500 Series™ 1
- Mexico — NOM-121-SCT1-2009 3
- Industry Canada (IC) Warning 4
- Brasil — Aviso da Anatel 4
- Japan Restricted Frequencies 4
- Taiwan Restricted Frequencies 5
- Korean Compliance Statement 5
- RFID Radio Specification 7
- WLAN Radio Specification 7
- Bluetooth 2.1 + EDR 7
- Environmental Management 8
- Document Conventions 8
- Contents 10
- Introduction 13
- What’s in the Box? 16
- Printer Features 17
- Media Cutter 19
- (Option) 19
- enters the menu system 20
- accepts the values shown 20
- Control Panel 21
- Figure 5 • Typical Home Menu 22
- Printer Control Panel Display 23
- ) button 24
- ) button or press RIGHT 25
- Control Panel Menu Map 26
- (software/driver) setup 27
- Attaching Power 29
- Preparing and Handling Media 30
- Loading Roll Media 32
- Loading Transfer Ribbon 35
- Pre-install Windows 40
- Printer Drivers 40
- Interface Cable Requirements 40
- USB Interface 41
- Parallel Interface 41
- Serial Interface 42
- Ethernet Cable 44
- (RJ45 Connector) 44
- Green LED Amber LED 44
- Wireless and then click Next 47
- If you select… Then… 50
- Click Next 52
- Tabletop/Desktop 52
- O) and then back on (I) 53
- Status Indicator Meaning 54
- Connecting to a Windows XP 57
- SP2 Master Device 57
- Connecting to a Windows Vista 57
- SP2 or Windows 7 57
- Master Device 57
- Printer Configuration 63
- SETTINGS Menu 64
- Changing Printer Settings 65
- TOOLS Menu 68
- Directory Listing 72
- NETWORK Menu 73
- RFID Menu 77
- LANGUAGE Menu 81
- • ZPL II 82
- SENSOR Menu 83
- PORTS Menu 84
- "bidirectional" 85
- "unidirectional" 85
- BLUETOOTH Menu 86
- ) button 87
- Thermal Printing 90
- Modes of Printing 90
- Types of Media 91
- Media Loading 93
- Ribbon Overview 96
- Ribbon Scratch Test 97
- Replacing Supplies 98
- Adjusting the Print Width 99
- Adjusting the Print Quality 99
- Media Sensing 100
- Print Operations 101
- Black Marks 102
- Default Gap 104
- Sensing Position 104
- DefaultCenter Aligned 104
- Printing on Fan-Fold Media 105
- 5. Close the top cover 106
- Sending Files to the Printer 107
- Fonts and Your Printer 108
- Getting Asian Fonts 109
- Printer Options 111
- Label Dispenser Option 112
- 4. Close the dispenser door 114
- Cutter Option 115
- Under Media 117
- ZebraNet 118
- Bluetooth Option 119
- Maintenance 121
- Cleaning 122
- Cleaning the Printhead 123
- Media Path Cleaning 124
- Sensor Cleaning 125
- Platen Bearings 126
- RTC Battery 128
- Replacing the Printhead 129
- Troubleshooting 135
- Error Messages 136
- Printing Issues 138
- Ribbon Problems 141
- Communications Problems 142
- Miscellaneous Issues 143
- RFID Troubleshooting 144
- Printer Diagnostics 145
- Configuration Report 146
- Print Quality Report 147
- Print Quality Description 148
- O) the printer 150
- I) the printer 150
- FE indicates a framing error 151
- PE indicates a parity error 151
- NE indicates noise 151
- Sensor Profile 152
- Appendix: Interface Wiring 155
- Serial Port Interface 156
- Appendix: Dimensions 157
- Label Dispenser 159
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