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Troubleshooting
LCD Error Messages
1/18/06 Z4Mplus/Z6Mplus User Guide 13163L-001 Rev. A
LCD Error Messages
The LCD displays messages when there is an error. See Table 12 for LCD errors, the possible
causes, and the recommended solutions.
Table 12 • LCD Error Messages
LCD Display/
Printer Condition
Possible Cause Recommended Solution
The printer stops; RIBBON
light ON, ERROR light
flashes.
In thermal transfer mode, ribbon is
not loaded or incorrectly loaded.
Load ribbon correctly. See Load
Ribbon on page 53.
In thermal transfer mode, the
ribbon sensor is not detecting
ribbon that is loaded incorrectly.
1. Load ribbon correctly. See Load
Ribbon on page 53. Make sure that
the ribbon is over the ribbon
sensor.
2. Calibrate the sensors. See
Calibrate Media and Ribbon
Sensor Sensitivity on page 84.
In thermal transfer mode, media is
blocking the ribbon sensor.
1. Load media correctly. See Media
Loading Overview on page 28.
2. Calibrate the sensors. See
Calibrate Media and Ribbon
Sensor Sensitivity on page 84.
In thermal transfer mode, the
printer did not detect the ribbon
even though it is loaded correctly.
1. Print a sensor profile. See Print
Sensor Profile on page 83. The
ribbon out threshold (marked by
the word
RIBBON) is likely too
high, above the black area that
indicates where the ribbon is
detected.
2. Calibrate the sensors or load
printer defaults. See Calibrate
Media and Ribbon Sensor
Sensitivity on page 84 or LOAD
DEFAULTS on page 69.
If you are using direct thermal
media, the printer is waiting for
ribbon to be loaded because it is
incorrectly set for thermal transfer
mode.
Set the printer for Direct Thermal
mode. See Select Print Method
on page 76.
ERROR CONDITION
RIBBON OUT
- Z4Mplus/Z6Mplus 1
- User Guide 1
- Declaration of Conformity 3
- Compliance Information 4
- Contents 5
- Who Should Use This Document 10
- Contacts 11
- Document Conventions 12
- FEED button 13
- CANCEL button 13
- About This Document 14
- Introduction 15
- External View 16
- Control Panel 17
- Control Panel Buttons 18
- Control Panel Lights 19
- Printer Media Compartment 20
- Printer Setup 21
- Before You Begin 22
- Handling the Printer 23
- Select a Site for the Printer 24
- Power Cord Specifications 26
- Connector Locations 27
- Types of Connections 28
- Data Cable Requirements 30
- Types of Media 31
- Ribbon Overview 33
- Adhesive Test 34
- Ribbon Scratch Test 34
- Operations 35
- Media Loading Overview 36
- Insert Media into the Printer 37
- Fanfold Media 38
- Load Media in Tear-Off Mode 39
- Slide out the media guide 40
- PAUSE to enable printing 41
- 5. Slide out the media guide 43
- Load Media in Cutter Mode 48
- Close the printhead assembly 51
- Load Media in Rewind Mode 52
- To operate in... Then 55
- Load Ribbon 61
- Remove Used Ribbon 64
- Calibrate the Printer 66
- Position the Media Sensors 67
- If you are using… Then… 68
- Adjust the Reflective Sensor 69
- Adjust Printhead Pressure 71
- Inside Dial Outside Dial 72
- Install Memory Card 73
- Configuration 75
- Setup Mode 76
- Exit Setup Mode 77
- Default Password Value 78
- Print a Configuration Label 79
- LIST NETWORK 80
- Control Panel LCD Displays 81
- PRINT SPEED 82
- 2 IPS + 82
- TEAR OFF +000 82
- SENSOR SELECT 84
- -AUTO SELECT + 84
- PRINT METHOD 84
- -THERMAL-TRANS. + 84
- PRINT WIDTH 85
- - 104 0/8 MM + 85
- MAXIMUM LENGTH 86
- -39.0 IN 988 MM 86
- To format a memory card: 89
- To initialize Flash memory: 90
- SENSOR PROFILE 91
- PRINT 91
- COMMUNICATIONS 96
- - NORMAL MODE + 96
- CONTROL PREFIX 96
- - < >7EH + 96
- FORMAT PREFIX 97
- - <^>5EH + 97
- DELIMITER CHAR 97
- - <,>2CH + 97
- ZPL MODE 98
- - ZPL II + 98
- MEDIA POWER UP 98
- - CALIBRATION + 98
- HEAD CLOSE 99
- BACKFEED 99
- - DEFAULT + 99
- LABEL TOP +000 100
- - + 100
- LEFT POSITION 100
- - ±0000 + 100
- Parameter 101
- To skip these parameters: 101
- To change the value shown: 101
- LANGUAGE 103
- Print Server LCD Displays 104
- ENCRYPTION MODE 107
- ENCRYPT. INDEX 107
- Routine Maintenance 109
- Lubrication 110
- Cleaning Procedures 110
- Clean the Rewind Option 114
- Clean the Peel-Off Assembly 115
- Close the media door 117
- Clean the Cutter Module 118
- Replace the cutter shield 119
- Fuse Replacement 120
- Troubleshooting 121
- Troubleshooting Checklists 122
- LCD Error Messages 123
- LCD Display/ 124
- Printer Condition 124
- Caution • Turn off (O) the 125
- O) the printer 125
- I) the printer 125
- Print Quality Problems 126
- Note • A vertical drift of 128
- Calibration Problems 129
- Communications Problems 130
- SAVE CHANGES in the 131
- Calibrate 132
- Printer Diagnostics 133
- CANCEL Self Test 134
- PAUSE Self Test 135
- FEED Self Test 136
- Print Quality Description 138
- FEED and PAUSE Self Test 140
- Data Ports 141
- Parallel Data Port 142
- 36-Pin Connectors 143
- Serial Data Port 144
- Pin Configuration 145
- RS-232 Interface Connections 146
- Modem Connection 147
- Specifications 149
- General Specifications 150
- Agency Approvals 151
- Printing Specifications 152
- Media Specifications 153
- Ribbon Specifications 155
- Printer Options 156
- ZPL II Features 157
- Supported Bar Codes 157
- Cutter Jam message, 117 160
- HEAD COLD message, 117 160
- HEAD TOO HOT message, 116 160
- OUT OF MEMORY message, 117 162
- PAPER OUT message, 116 162
- RIBBON IN message, 116 163
- RIBBON OUT message, 115 163
- © 2006 ZIH Corp 166
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